Privacy Policy

Scope and privacy contact

This policy describes the information needed for Media Mister orders and support. It applies to information supplied through the website, checkout and published contact channels. A public social media username or URL can still relate to an identifiable person and should be handled with care.

For privacy enquiries, contact [CONTACT EMAIL]. Postal contact: [BUSINESS / POSTAL ADDRESS]. You can ask about collection, use, access, correction or a complaint relating to information associated with your order.

Information supplied with an order

The order process uses your email address and the public Page or profile link, or username. Views and content likes also require the relevant video, Reel or post link. Order records can include the service selected, package count, AUD price, order reference, payment status and delivery information.

Support correspondence may include your message and attachments you choose to send. Depending on checkout requirements, you may also provide billing information. Do not submit a social media password, full card number, security code or bank login through an order note or support message.

How information is used

• To identify the purchased service and the intended public destination.
• To process the order and send order-related communications.
• To check delivery progress and review refill requests.
• To respond to support enquiries and correct order details where possible.
• To maintain records and meet applicable legal obligations.

Information should be limited to what is needed for the relevant task. If you do not supply a usable public destination or contact email, the order or support request may not be processed correctly.

Payments and service providers

Payment is available by card or bank through the options displayed at checkout. The selected payment provider may collect payment information under its own privacy terms. Its handling of that information should be reviewed before payment. Payment security details must not be sent to Media Mister support.

Hosting, email, payment and delivery providers may handle information where needed to operate the selected service. Only information needed for the relevant function should be shared. The payment provider and other third-party services may have their own information handling practices.

Cookies and external links

Depending on the website features in use, cookies or similar storage may support cart sessions, checkout, account functions and preferences. Browser settings can help you control or remove cookies. Blocking essential cookies may affect cart and checkout features.

If optional analytics or advertising tools are enabled, their purpose and any required choices should be presented through the website’s privacy or cookie controls. External websites, including social platforms and payment providers, have separate policies. Following a link does not make this policy apply to that external service.

Storage, retention and overseas handling

Order and support information should be kept only as long as needed for delivery, refill support, record keeping and applicable legal obligations. Retention depends on the type of record and the purpose it serves. Refill requests may require an order record to identify the original purchase.

Providers may process information outside Australia depending on the services used. Before supplying information, you can contact [CONTACT EMAIL] to ask about the providers and processing locations relevant to your order. No specific provider location or Australian-only storage claim is made in this policy.

Reasonable safeguards should protect information from unauthorised access, alteration, loss or disclosure. However, no internet transmission or storage system can be described as completely risk-free. Share only the information needed for an order or enquiry.

Access, correction and privacy complaints

Email [CONTACT EMAIL] to request access to, or correction of, personal information linked to your order. Identify the relevant order and describe your request. Verification may be needed before information can be provided, but you should not send passwords or payment security details.

You can also request deletion, subject to records needed for legal obligations, unresolved order issues or other lawful purposes. If you have a complaint, explain what happened and what outcome you seek. Applicable privacy rights depend on the law and the circumstances. The OAIC explains privacy policies and privacy rights.

Policy updates

This policy may be updated when the service or information handling practices change. The date shown on this page identifies the current published version. New wording does not remove rights or obligations that already apply to information or orders handled under applicable law.